The Moral Case
The moral case centres around the fact that we live in an inclusive society in the UK. It is said that we are one of the most inclusive nations in the world with people coming to live and work here from almost every country on the planet. If we are to be truly inclusive then there is a very strong moral case for including any person with a disability. This includes the three main impairments of mobility, sight and hearing as well as those that come under the title of "other". These could be a mental illness, or muscular dystrophy, cancer, multiple sclerosis, cystic fibrosis and many more.
BT research carried out in 2012 showed that 65% of the general public would not go to the help of someone with a disability. The reasons given were:
- Fear of doing something wrong.
- Fear of making the situation worse.
- Concern that they might face litigation afterwards.
If ever there was a case for training then this research surely makes it. AccessChamp is the solution.
It is important to realise that everyone is different and is likely to have a specific requirement. For example a room should be set up differently for a wheelchair user as comapred to a blind person. Your staff in housekeeping and reception need to understand why this is and how to deal with the situation when it happens. They also need the procedures in place and know what questions to ask and how to phrase them.
Staff must learn to spot and recognise these and then act to help the disabled guest if and when they want it. Some disabled people may refuse help because they like to do things themselves, they value their independence. Sometimes the disabled guest can be a bit "grumpy" or even "rude" but so can non-disabled people. This will not put your staff off when they have been trained using AccessChamp. It will help you deliver a high level of customer satisfaction so that disabled guests return time and time again.