VisitEngland has estimated the value of the stay away from home market for disabled people at £2b. However, a recent survey by the new online training resource for hotel staff called AccessChamp has found that hoteliers have a long way to go to provide great customer service to disabled guests.
The research by online, hotel training resource AccessChamp into the customer service given to disabled guests illustrates that standards continue to be disappointingly low, with only 10% of hotel bedrooms currently meeting the needs of disabled people.
