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In the third part of our accessibility series, Arnold Fewell helps identify the simple fixes that everybody should have done for disabled guests

The Paralympics from Rio are about to hit our TV screens. We can sit back and watch these brilliant athletes perform and admire their skills and determination to overcome adversity, but how well would your business be prepared if one of the athletes came to your hotel? Would they want to come back? And are you providing for their additional needs?

For hotels to embrace accessibility, they need to invest in training from people that really understand what those with disabilities are looking for, says Arnold Fewell

I was judging some industry awards recently and was talking to a fellow judge; suddenly we started talking about teaspoons and in this case the lack of them. We were at a large, five star establishment in London. The teaspoons were beautiful silver, immaculately polished but there were not enough of them. People had to ask for more and the waitress who was immaculately turned out with a beautiful smile had to disappear and get more. Judging by the length of time she was away I suspect she was collecting dirty teaspoons as she returned to the kitchen and having to wash them. Which do I remember most the lovely venue or the lack of teaspoons?