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Browse Coffee Time Chats

To see details of a chat, please click the title.

Hearing loops (CT31)

(Subscribers Only)
Hearing loops are an important aid for deaf people. In this coffee time chat AccessChamp looks at how they work, what setting a deaf person should put the hearing aid to and other types of hearing loop that are available.
Subjects: Hearing Loss

How to create a virtual hotel for a blind person (CT18)

(Subscribers Only)
In this coffee time chat we look at the same video from two perspectives. The first one (18A) is hearing the instructions given to a blind person by a receptionist who is guiding them to their room. The second video (18B) shows the guiding instructions and the pictures of what is happening together. The aim is to encourage staff to practice giving more and better information the more they do it.
Subjects: Visual Impairment

How to guide a blind person (CT17)

(Subscribers Only)
In this session we talk about guiding a blind person and attendees will take it in turn to practice guiding, being guided and watching to make sure everyone is safe. This is the first of three sessions on learning to guide a blind person.
Subjects: Visual Impairment

How to open and close a wheelchair (CT19)

(Subscribers Only)
In this coffee time chat we look at how to open and close the most popular types of manual wheelchair. This is important for every member of staff to know from porters on arrival to housekeeping staff as you never know when someone will need help.
Subjects: Wheelchair Users

How to recognise a blind person (CT13)

(Subscribers Only)
This is the third in the series about how to recognise different impairments and here we look at those with a sight impairment. One needs to be aware that being legally blind does not mean you see nothing. Their sight might be cloudy, shadowy, blotchy and removed on one side. Recognition of a blind person is not an invisible disability and in this session we show why.
Subjects: Visual Impairment

How to recognise a mobility impairments (CT11)

(Subscribers Only)
In the next three coffee time chats (CT 11 to CT 13) we look at recognising people with different disabilities. Some disabilities are clearly visible while others are referred to as invisible impairments. We start by looking at mobility. This can affect anyone at any age and should not just be seen as an old person’s issue.
Subjects: Mobility, Wheelchair Users

How to recognise a mobility impairments (CT11)

(Subscribers Only)
In the next three coffee time chats (CT 11 to CT 13) we look at recognising people with different disabilities. Some disabilities are clearly visible while others are referred to as invisible impairments. We start by looking at mobility. This can affect anyone at any age and should not just be seen as an old person’s issue.
Subjects: Mobility, Wheelchair Users

Introducing yourself to a blind person (CT16)

(Subscribers Only)
In this session we look at the best way of introducing yourself to a blind person
Subjects: Visual Impairment

Introducing yourself to a wheelchair user (CT14)

(Subscribers Only)
Here we look at one way of welcoming a wheelchair user to the hotel. The person is checked in at a separate table, all the details have been collected at the time of booking and all the guest has to do is add their car number and sign. Although this video shows reception it does have pointers for other front of house staff.
Subjects: Wheelchair Users

Introduction to Laughology - Pattern Breaking (CT40)

(Subscribers Only)
This is the last coffee time chat about Laughology and it looks at how we get used to doing things in the same way. Humans can be creatures of habit e.g. having the same things to eat, playing the same or similar music, the way we do our hair (men) and whether we drink tea or coffee. When we are using FLIP it is about changing the patterns or habits that we get into and doing things differently. So if in the past we have had a fear about helping a disabled person we need to break that pattern so that it is no longer an issue.
Subjects: General

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